9010666108
NIMS Hospital, Punjagutta, Hyderabad – 500082

privacy policy

Effective Date: [Insert Date]

Vihaan Ambulance Services (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our patients, clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

1. Information We Collect

  • Personal Information: Name, phone number, email address, residential address, and emergency contact details.
  • Medical Information: Patient health condition, medical history, prescriptions, and other relevant details.
  • Service Information: Pickup/drop-off location, service request details, and payment information.
  • Technical Information: IP address, browser type, and device information when using our website.

2. How We Use Your Information

  • To provide ambulance and patient transport services.
  • To coordinate with hospitals, doctors, and emergency contacts.
  • To process payments and maintain service records.
  • To comply with legal and regulatory obligations.

3. Sharing of Information

We do not sell or rent your personal information. Information may be shared with:

  • Hospitals and healthcare providers for patient care.
  • Emergency contacts to keep families informed.
  • Third-party service providers such as payment processors and IT support.
  • Legal authorities when required by law.

4. Data Security

We take reasonable steps to protect personal and medical data from unauthorized access, misuse, or disclosure. However, no system can guarantee complete security.

5. Data Retention

We retain information only for as long as necessary to provide services or as required by law.

6. Your Rights

  • The right to access or update your information.
  • The right to request deletion of your data (subject to legal requirements).
  • The right to withdraw consent for non-essential communication.

7. Cookies & Website Tracking

Our website may use cookies to improve user experience. You may disable cookies in your browser settings.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have questions or concerns, please contact us:

Vihaan Ambulance Services
Phone: 9010666108
Address: NIMS Hospital, Punjagutta, Hyderabad – 500082